Service Terms & Cancellation Policy

Last updated July 24, 2026

1. Booking requests and confirmation

Online forms, calls, texts, and emails are requests for service. An appointment becomes confirmed only after SD Fresh and Clean communicates approval and both parties agree on the service address, date or arrival window, scope, and price. Please provide accurate property details, including size, condition, pets, access, parking, and priority areas.

2. Quotes and service scope

Quotes are based on the information provided before service. If the property’s size, condition, access, or requested work differs materially from that description, we may discuss a revised scope, price, or schedule before continuing. Work outside the confirmed scope—including inside appliances or cabinets, heavy buildup, construction residue, excessive clutter, hazardous materials, mold, pests, high exterior windows, or specialized restoration—is not included unless agreed to in writing.

3. Access and preparation

• Provide safe, timely access to the property and any necessary entry instructions.
• Secure valuables, medications, confidential documents, fragile items, and weapons.
• Tell us about pets, alarms, restricted areas, delicate surfaces, or known hazards.
• Ensure utilities needed for cleaning are available unless another arrangement is confirmed.

If safe access is unavailable or conditions create an unreasonable risk, service may need to be delayed, modified, or rescheduled.

4. Deposits and payment

A deposit may be requested for certain appointments. The amount, accepted method, and whether it is refundable or transferable will be disclosed before payment. Accepted methods may include Zelle, Venmo, Cash App, or another method confirmed directly by SD Fresh and Clean. Do not send payment until you have received and verified the booking details.

5. Rescheduling and cancellation

Please call or text as soon as possible if you need to change or cancel an appointment. Any cancellation charge, deposit treatment, or rescheduling condition will be communicated before the appointment is confirmed or before a deposit is accepted. Late access, no access, or a same-day cancellation may affect the ability to return a deposit or hold the original price because time has been reserved for the service.

6. Arrival and completion

Arrival times may be provided as a window because travel, parking, and earlier appointments can affect timing. We will make reasonable efforts to communicate significant delays. The customer or an authorized representative should review priority areas and provide access instructions before cleaning begins.

7. Service concerns

If something within the confirmed cleaning scope was missed, contact us promptly with details and, when helpful, photographs. We will review the concern and determine an appropriate response. Damage concerns should be reported as soon as discovered so the circumstances can be evaluated.

8. Customer communications

By providing a phone number or email address, you authorize SD Fresh and Clean to contact you about the quote, scheduling, access, payment, and service follow-up. You may ask us to stop nonessential promotional communications. Information submitted through the website is also governed by our Privacy Policy.

9. Updates

These terms may be updated as services and procedures change. The terms communicated with a confirmed booking will control that appointment if they differ from this general website notice.